PSN Privacy Policy

Last updated 1 January 2024

Protective Security Network Pty Ltd ACN 673 295 068, values your privacy and this privacy policy has been created to set out how we handle your personal information. We do our best to comply with the Australian privacy legislation. This privacy policy covers this website and can be found at www.protectivesecuritynetwork.com.au

PURPOSE OF POLICY
1. Express our commitment to protect the personal information provided by PSN members and visitors to www.protectivesecuritynetwork.com.au (‘Site’) and related services.
2. Articulate your rights, our responsibilities, how and what we collect and store personal information and data, and how it is distributed or not distributed, and our efforts to protect your information.
3. Guided by the (Australian) Privacy Act 1988 and the Australian Privacy Principles.
4.  Irrespective whether you use our website to view information, make an enquiry, apply for membership, use our services, or for any other reason including communication using email and social media, you trust us with your information. We are committed to keeping that trust.
5. This Policy is not intended to, and does not create any contractual or other legal rights in or on behalf of any party.

TERMINOLOGY
6. References throughout this Privacy Policy (‘Policy’) to ‘members’ may in some situations mean non-members, for instance, when someone browses our website, applies for membership, communicates with PSN via email or on social media platforms, lodging expression of interest to mentor, or applying for a position at PSN.

OUR COMMITMENT
7. PSN operates on an on-line (internet) platform. PSN is committed to safeguarding your privacy and your personal information safe. We do so in accordance with applicable data laws including but not limited to the Commonwealth of Australia.
8. The security of your personal data and information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data and information, we cannot guarantee its absolute security.
9. PSN keeps the minimal information to maintain the PSN goal, and provide services to PSN members. Additional information used for payments, such as membership fees, is via Paypal. Paypal is responsible for the privacy and security of the information received, stored and otherwise managed by that company and does not share this responsibility with PSN. You are advised to read PayPal’s privacy policy before use.

YOU AGREE
10. By coming to our website, communicating with us via email, via social media or telephone, using our on-line services, you are agreeing to and accepting this Privacy Policy. This Policy should be read in concert with as well as the PSN Terms and Conditions for PSN membership and should be read in concert with the PSN Terms and Conditions available on our website’s home page.
11. You accept this Privacy Policy and expressly consent to the collection and use of your personal information as described in this Policy, when you use our Site, our mobile applications, social media platform, our products and services, or communicate with us using any medium.
12. PSN may use social media platforms. You agree it is your responsibility to read, consider and agree to each social media platform’s own privacy policies before you connect to PSN and consider if they are suitable and satisfactory to you.
13. You agree it is your responsibility to read, consider and agree to the privacy policy of each link that PSN may provide before you access them.

TYPE OF INFORMATION COLLECTED
18. We collect the following kinds of personal information:
a) your name, domicile address, email address, and other information that you provide on your membership application.
b) information that you provide enrolling in PSN programs.
c) information contained in emails or via social media, such as LinkedIn.
d) information contained in complaints or enquiries.

THE REASONS PSN COLLECTS AND USES PERSONAL INFORMATION
19. Basically, personal information enables us to deliver services in line with our aims and responsibilities, for example:
a) process membership applications.
b) open and administer membership services.
c) provide PSN online services.
d) help improve our services, for example monitor and analyse usage and activity trends and user feedback and geographic location of users.
e) support members.
f) enable communication with members and website visitors.
g) communicate with non-members.
h) undertake research, member data analysis and direct marketing activities.
i) manage and resolve any complaints made.
j) investigate and adjudicate on possible or alleged non-compliance with PSN Code of Conduct, or Terms and Conditions.
k) report information required by law or regulations.
l) comply with legal proceedings.
m) process payments.
n) website incident rectification.
o) perform necessary operations to maintain our services, for example, troubleshoot software bugs and operational problems.
p) perform any other appropriate related functions for example, cyber security, investigate
cyber incidents, and assess and respond to emails and social media in-mail.
q) send you offers that could benefit you through our partners.
20. For non-members, we will only collect the personal information necessary for us to provide the relevant service or information that you have requested from us. For example, if you attend a PSN event, we may request and collect the following kinds of personal information from you so that we can manage your attendance at the event: your name, address, email address, phone number, employer and interest area in protective security.
21. If PSN can’t collect your required personal information from you, or you do not advise us of changes to your contact information, it may be difficult or not possible for us to deliver information and other services to you.
22. If you submit incomplete or inaccurate information to us, we may not be able to complete your membership application or provide our services to you.
23. If we have personal information that is no longer required, PSN will take reasonable steps to destroy the information.

LIMITATION ON PERSONAL INFORMATION DISCLOSURE
24. We will only share your personal information:
a) with any third-party on specific matters if you have consented to the disclosure.
b) as required by law or regulations, by Courts/Tribunals, or Government or regulatory bodies/authorities.
c) with service providers/third parties that we need to deal to deliver, maintain and develop the services to members. Where this occurs, each party will have their own privacy policy.
25. We will not provide personal information to any third party that is not directly involved in the delivery, maintenance and development of services. This includes for example, industry and corporate partners.
26. We may use cloud based services for storage of data. These services may be accommodated overseas but in secure data centres.

OTHER LEGAL REQUIREMENTS
27. PSN may disclose your personal data and information in the good faith belief that such action is necessary to:
a) comply with a legal obligation.
b) protect and defend the rights or property of PSN.
c) prevent or investigate possible wrongdoing in connection to PSN.
d) protect the personal safety of members or the public.
e) protect against legal liability.

COLLECTION AND USE INFORMATION AND DATA
28. Users of our website, or who receive information sent to members, or information sent to non-members will have the opportunity to advise PSN that they have taken the “opt out” option i.e. not to receive PSN information, for example, promotional and/or marketing information about other products, services and offerings.
29. Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
30. Personally identifiable information on individual users will not be sold or otherwise transferred to affiliated third parties, except:
a) Our Service Providers
We may share your personal information with companies (including our affiliates) that perform services on our behalf, for example, companies that provide website maintenance and process and credit card payments.
b) Business Transfers
Your personal information may be transferred to another entity (either an affiliated entity or an unrelated third party) in connection with a merger, reorganisation, dissolution, or similar corporate event. If such a transfer were ever to occur, the acquiring entity’s use of your personal information will still be subject to this Privacy Policy.
c) Government and Legal Disclosures
We may need to disclose personal information we collect through this Site, when we believe disclosure is appropriate to comply with the law (or a court order or subpoena); law enforcement or regulatory authority; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms and Conditions or other agreements that govern your use of this Site; or to protect the rights, property, or safety of PSN, our users, or others.
31. We may need to keep some personal information for an extended period to comply with legal compliance and for required business reasons.
32. Further, notwithstanding any opt out of information by the user, we reserve the right to use the collected information to contact a PSN member regarding membership status, billing issues, changes to the member terms and conditions, compliance issues with terms and conditions, changes to privacy statement, to audit services, to develop new services, and other matters relevant to the underlying service and/or the information collected.
33. We reserve the right to perform statistical analyses of user behaviour and characteristics to measure interest in and use of the various areas of the site and to inform direction development of content.
34. We may collect, use, store, record information that you enter on the site to carry out PSN functions and to provide services to you.
35. If you send an email to us or any of our staff, we will record your email address. We will use your email address for the purpose for which it was provided, and for any other purpose for which you would reasonably expect us to use it. We may include your email address on our mailing lists. We will not intentionally use your email address for any other purpose without your express consent.
36. When visiting this Site, a record of your visit is logged. The site may capture technical and statistical information.
37. On-line forums and meetings may be recorded for quality control.

YOUR ROLE IN PROTECTING PRIVACY
38. Members and others participating in our on-line activities, need to understand and control their own personal circumstances with regards to their privacy before joining any session.
39. Members are required to protect their passwords used to access PSN services and advise PSN immediately if they believe their password or any other personal identifier has been stolen or otherwise compromised.
40. Members are to ensure appropriate security on their own devices and network that communicates with PSN. The use of public networks is not recommended.
41. Members are to respect the privacy of members and visitors, including during or from participating in PSN online forums.
42. Our website and other services may contain links to other websites that are not operated by us. If You click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
43. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
44. Members and other participants of PSN on-line services for example, webinars, should independently become informed of any risks to privacy associated with artificial intelligence (AI) when using on-line services, and accordingly consider involvement with their knowledge of risks.

UPDATING
45. We may need to update our Privacy Policy on occasions. The latest version will be available on the PSN website.

CONCERNS
46. If you are concerned about how your personal information is being dealt with or if you would like to make an enquiry or complaint, please contact PSN, via the contact details below. We will investigate your enquiry or complaint and respond to you within fourteen (14) working days from date of notification to us.
47. If you are not satisfied with our response regarding a complaint, you may direct contact with the Office of the Australian Information Commissioner (OAIC).

CHANGE TO PRIVACY POLICY
48. PSN reserves the right to change this policy at any time and will have the current version available on our website’s home page.
49. PSN members will be sent notification of a new or updated Privacy Policy.

Published 1 January 2024.